Have you ever studied relationship education while in school? What about on the job? When I ask this question in our, Playing Nice in the Sandbox, workshop, very few hands go up.
Quite frankly, I am a little surprised. With all of the people in the world, I would think employers would educate their workforce in the way of relationships.
Research shows that your ability to understand and manage emotions, whether loud and demonstrative or quiet, non-responsive and passive, determines your potential to be successful at work and at home.