The quality of your life is determined by the quality of your relationships. Studies show that 87% of your success and is due to your people skills.
Earlier in my career, I worked in banking. I remember the first time I had an official meeting with Steve Melton, former president, Columbus Bank and trust Company.
We met in Steve's office for nearly 50 minutes. We had a nice conversation. However, I will never forget what he said at the conclusion of our meeting. We stood up and walked toward the door, and we had one of those freeze-framed moments.
“Kelvin, we can teach you to be a banker. We can't teach you to be a nice person," Steve said.
I have often thought about that conversation. He was right. Everything that we do is based on relationships and how we conduct ourselves with other people.
It is not uncommon at the Pastoral Institute to hear our president, Ron King, repeatedly say, “It is all about relationships."
There is a litmus test that I suggest you use whenever you are about to promote someone. I like to ask the question: Does this person like people? If that person does not like people, do not place him/her in a formal leadership position. Please don't allow that person to make someone else's life a living-you-know-what.
Finally, leadership and communication when discussed by the “experts,” they like to say that these are soft skills. I beg to differ. There is nothing soft about dealing with every personality known to mankind.