Monday, February 7, 2011

I Wanted Oatmeal Cookies

It was nearing lunch time, and I was getting hungry. I didn’t know what I wanted to eat. I got in my car and drove around a while until I spotted a sign at the XYZ Restaurant (this was not McDonald’s) that read, Fresh Baked Cookies (Oatmeal—Chocolate Chip).

Buying a meat was equally important but I like to have a taste of something sweet with my lunch. I went through the drive-thru line and spoke into the speaker.

“I’d like three oatmeal cookies for one dollar, please,” I said with a slight smile on my face because I knew these cookies were going to be delicious.

“I’m sorry but we don’t sell oatmeal cookies at this location,” said the worker into the intercom.

“Your sign says you do,” I said with disappointment escaping my taste buds.

“I know, Sir, but we don’t have them at this location,” he said.

I can’t tell you how frustrated I was with this restaurant. I had to catch myself because it wasn’t the first time this had happened to me at this establishment.

I have read that we’re supposed to be in a recession. However, I can’t help but wonder how many businesses across the country are not earning revenue because of the simple acts of service or lack thereof like this.

Leadership Lesson: Don’t advertise what you don’t sell.

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