Monday, January 31, 2011

Memo to Cashiers and Baggers: No Talking

I went to the grocery store during lunch today. I needed to pick up a few things. When I got to the check-out counter, there was only one customer ahead of me and after getting his change he was soon gone.

The cashier and the bagger were both giggling. I would say they were laughing but that would be too strong of a word. Now, it MUST be noted, they were NOT ignoring me.

“What’s so funny,” I asked beginning to giggle in my own right.

“I just told ‘John’ to give me a bag and realized I am not supposed to talk to him,” the cashier said.

“I don’t understand,” I remarked.

“I am not supposed to talk to him. We were told that cashiers and baggers are not allowed to speak to one another,” said the bemused cashier.

I don’t know what precipitated this store’s policy. It would be an assumption on my part for me to state otherwise. However, the next time I visit this particular store, I am going to be more vigilant because I really want to know the reasoning behind it.

For instance, was the decision made because management felt customers were being ignored by some employees who were carrying on conversations with one another when they should have been serving the customer?

Was the decision made by a Left Brain, First-Third Expressive (Emergenetics terms) supervisor who isn’t the talkative type (as some can be) and therefore wanted his employees to follow suit?

This is fascinating to me. I am going to put on my detective hat. I will keep you posted as to what I find out.


  1. What happens when the customer requests, to the cashier, that certain things should be placed in bags...or if they don't want their gallon of milk in a bag? Does the cashier say, "Tell him/her?"

    What happens if there is a safety issue?

    Poor policy.

  2. I don't know but I am anxious to find out more about this policy. Thanks for your comment.